Is Medicare accepted?
Yes, however Shore Urgent Care does bill you for any deductible, co-insurance or co-pays if Medicare does not pay.

Is Medicaid accepted?
Yes

How do I pay for my visit?
All fees are due at the time of service in accordance with the requirements of your insurance plan.

What if I don’t have insurance?
Shore Urgent Care accepts self-pay patients. Payment is due at the time of service

What are acceptable forms of payment?
Cash, Check, MasterCard, Visa, American Express and Discover.

How are Automobile or Worker’s Compensation claims processed?
Shore Urgent Care accepts Automobile and Worker’s Compensation initial injuries. We ask that you bring as much information as possible, including claim number, insurance carrier and insurance adjustor. We will work with your carriers to make certain we have all of the proper billing information.

How will I know if my insurance company covers the cost of services?
Shore Urgent Care can verify insurance coverage prior to or during your visit. You can also check coverage by calling the number shown on your insurance plan card.

What if I forgot my insurance card?
With your help and permission, we will make every attempt to get a copy of your insurance card and your benefits information.

What should I expect regarding co-pay?
Your insurance carrier dictates co-pays. We will collect a Specialist co-pay amount unless your insurance indicates there is a separate Urgent Care co-pay.

My co-pay to see my physician is usually lower. Why is it higher at Shore Urgent Care?
Everything is dictated by your health insurance carrier, so if your co-pay is higher, it is the result of an agreement with your insurance and your employer.

Why did I receive a bill from a laboratory?
While Shore Urgent Care may draw your labs, we are required to send specimens for the actual testing to the laboratory indicated by your insurance carrier.

Shore Urgent Care is committed to making the billing process as easy and convenient as possible. Our patient account representatives are happy to help with any questions you might have regarding the billing process or your account, and will work hard to ensure you receive the full benefits you are entitled to through your insurance coverage.

Direct Billing to Insurance Providers
On your behalf, Shore Urgent Care will verify your coverage either prior to or during your visit and bill your insurance company on your behalf for the services we provide. Once we have heard back from your insurance providers, we will send you a detailed statement that explains the payments that we received and the remaining balance, if any. You should also receive an Explanation of Benefits (EOB) from your insurance company, which lists the services provided at Shore Urgent Care, the amount that was billed, all payments made by your insurance providers and what is your responsibility to pay.

The Best in Patient-Centered Customer Service
The compassionate care and high quality patient-service that you experience at Shore Urgent Care continues well after your visit. In addition to our friendly patient account representatives, who are always available to help answer your billing and payment questions, here a few helpful hints that can help make the Billing and Payment process convenient and easy.

• Make sure to provide all of your health insurance information when you visit – We will ask to make copies of your insurance cards at the time of your visit to ensure we accurately bill your insurance company. If you have secondary insurance, please provide us with a copy of that insurance card, as well, so we can directly bill all of your providers on your behalf.
• Understand your insurance plan’s benefits and requirements – Most insurance plans require you to make a co-payment at the time of service, in addition to paying for any unpaid amount not satisfied by your plan. If you have questions about your responsibilities, please contact your insurance provider at the number listed on your insurance card.
• Please respond promptly to statements from Shore Urgent Care and your insurance company – When you receive your statement from Shore Urgent Care, we ask that you please pay your remaining balance promptly. If Shore Urgent Care does not receive timely payment from your insurance company, that remaining balance will also be your responsibility. In the event of an overpayment to Shore Urgent Care, we will send you a refund after settling with your insurance company.

Call us if you have any questions or problems. Again, Shore Urgent Care’s patient account representatives are available to assist you with any billing or payment questions or problems.